Shipping
Two sentences were supplied about the parcel and two figures were not. On a bottle whose label asks for refrigeration, the missing pair matter more than usual.
Orders ship from the United States unless the sales page says otherwise, and tracking arrives in the order email. That is the whole of what the written pack supplied about shipping, and it is repeated here without addition.
No shipping cost was supplied. No delivery estimate was supplied. Neither figure is printed anywhere on this site and neither will be guessed. Anything to do with a parcel — tracking that does not arrive, a delivery that is late, a box that arrives warm — goes to the order desk on +1 (302) 200-3480.
What the pack actually said
Two sentences, printed here in full so you can see how short the list is.
The seller’s written pack contains two statements about shipping. Both are below, and nothing has been added to either.
- Where it ships from
- Orders ship from the United States unless the sales page says otherwise. No warehouse, city or carrier was named.
- How you follow it
- Tracking arrives in the order email. No carrier, no format and no timeframe for the tracking number itself was supplied.
- What it costs
- Not supplied. No flat rate, no threshold for free delivery, no per-pack figure and no destination table.
- How long it takes
- Not supplied. No range in days, no dispatch window and no distinction between domestic and international delivery.
- Where returns go
- 909 Third Avenue, Floor 16, New York, NY 10022, USA. That is a different address from the office, and a return sent to the office is the commonest way to lose a fortnight.
Everything else a shipping page usually contains — cut-off times, weekend dispatch, signature requirements, customs handling, insurance — was not supplied and is therefore not here.
The two figures nobody gave us
Repeated deliberately, because a shipping page with no cost and no estimate reads like an omission rather than a policy.
No shipping cost was supplied to this site. Not for a single bottle, not for three, not for six, and not for any destination. If a figure appears at checkout, that figure is the seller’s and it is the only one that exists.
No delivery estimate was supplied to this site. Not in business days, not in calendar days, and not as a dispatch window. We will not write “typically three to five days”, because nobody told us that and it would be an invention dressed as a service promise.
Why the refusal is worth something here
A guessed delivery estimate on most products is a small dishonesty. On this one it would do real damage, because the length of time a parcel spends in transit is the exact variable that decides what happens to a live-organism ingredient.
Writing a number we do not have would let a reader reason from it — four days, so probably fine. There is no basis for that reasoning, and manufacturing one would be worse than the blank.
The order desk on +1 (302) 200-3480 can give you both figures for your own order and destination. It is open monday to friday, 9:00am to 5:00pm eastern time.
A parcel is not refrigerated
The part of this page that is not generic, and the reason it exists at all on this product.
The label instruction is “Refrigerate for optimal quality”, printed under Suggested Use and again under Storage. The blend line declares three living species. Those two facts together are what makes a shipping page matter here.
A parcel is not refrigerated. It sits in a van, a depot, a sorting hub and a doorstep, at whatever temperature those places happen to be. Nothing supplied to this site says how long that takes or at what temperature it happens.
And there is no figure to measure the loss against. The panel declares the blend as 36 mg by weight, which is what US rules require, and gives no colony-forming count at manufacture and none at the end of shelf life.
- No transit time was published — by the seller, the distributor or anyone else.
- No transit temperature was published, and no cold-pack or insulated-packaging arrangement was described.
- No starting CFU figure exists, so a loss in transit cannot be expressed as a proportion of anything.
- No stability data was supplied, at any temperature or for any duration.
This page is not going to repeat the whole of that argument. It has its own page, with the four stages laid out from the factory to the end of shelf life: the cold-chain question.
If the tracking does not arrive
The order email is where tracking lives. If it is not there, one channel can fix it and one cannot.
Tracking arrives in the order email, so the first step is to find that email rather than to write a new one. Check the address you used at checkout, including its spam folder, and check whether the confirmation itself arrived.
Find the order email
It carries the order ID, which is the item that identifies the order. Without it a query is a description of a purchase rather than a reference to one.
Phone the order desk
Call +1 (302) 200-3480 with your full name, the email address the order was placed under, and the order ID if you have it. The desk can see the order; that is the whole difference between the two channels.
Do not send it to the website inbox
[email protected] is the website’s address — pages, typos, privacy, press. It cannot see orders. A tracking query sent there cannot be looked up, because there is no order system behind it.
Note what you are told, and when
A dispatch date and a carrier given on the phone are facts you can hold the rest of the process against. They are also, at present, the only version of either figure anywhere.
If the confirmation email never arrived at all, the likeliest cause is a typo in the address at checkout, and that is something the desk can correct on the order.
If the parcel is late
“Late” is doing something awkward here, because nobody published what on time would be.
This is the point where a missing delivery estimate stops being abstract. With no published transit time, there is no advertised standard for a parcel to fall short of — which means the desk’s own answer is the standard.
So the first call is not a complaint, it is a question: what was this order dispatched on, by which carrier, and what does that carrier’s tracking currently say? Ring +1 (302) 200-3480 and ask for those three things.
Keep the guarantee window in view while you do it. The pack gives 60 days from purchase unless the sales page prints a longer window, and the clock described there runs from purchase rather than from delivery. A long delay eats into a window it does not extend.
The guarantee, and when it starts →The refund mechanics in order →
If it arrives warm
The honest answer is unsatisfying, and the unsatisfying part is not the seller’s fault or ours.
A box left on a doorstep in summer gets hot. If yours arrives warm, the question you want answered is how much of the probiotic survived, and nobody can answer it — not this site, not the desk, and not the label.
The reason is the same one that runs through this whole page. There is no declared colony-forming count at manufacture, so there is no starting number. There is no count at the end of shelf life, which is the figure NIH’s Office of Dietary Supplements advises looking for. And no stability data was supplied, so the rate of loss at any temperature is unknown.
Photograph the parcel before you open it
The outer box, the label and anything inside that looks like insulation or a cold pack. A photograph taken before unpacking is worth more than a description given afterwards.
Read the lot code on the bottle
Then phone +1 (302) 200-3480 and give it along with your order ID. The lot is how a batch question becomes a specific question rather than a general one.
Ask the desk two things
Whether the order was shipped with any temperature control, and what the expiry date on that lot is. No expiry date is visible in any image supplied to this site.
Decide inside the window
The guarantee is 60 days from purchase unless the sales page prints longer. If the answers do not satisfy you, start the refund inside it rather than after it.
Refrigerating the bottle when it arrives is what the label asks for and is the sensible thing to do. It does not undo whatever happened in the van, and this site is not going to pretend otherwise.
See the SlimTide packs
One, three or six bottles. The price is on the seller’s checkout page, because it is one of the few figures this site was never given — and a figure we were not given is not a figure we will print.
Shipping cost and delivery time were not supplied either, which matters more than usual on a product whose label asks for refrigeration. The guarantee is 60 days from purchase unless the sales page prints longer.
References
The sources behind the numbers on this page.
- Office of Dietary Supplements, National Institutes of HealthProbiotics — Health Professional Fact Sheet · sourceThe definition of a probiotic, what colony-forming units are, the fact that US regulations require total microorganism weight rather than viable CFU, the advice to prefer products stating CFU at end of shelf life, strain specificity, and the safety record in immunocompromised people.